Reviews
The good, the bad and the ugly. Please feel free to let us know what you think about your experiences with us. We take these reviews very seriously and your input is incredibly valuable to us.
What our customers say about us
Rene Huser (02-23-2010): Dear Eleni I have to admit I have not comment at the Desk. The Service as such was ok, nothing to complain about. I have traveled the world and South Africa extensively and found SA not a cheap place as far as accomudation is concerned. I booked the single room for my last two days in SA and found it was rather on the expensive side for what it is. That particular room I was in also had a strong mouldy smell. It may not bother some people, it did bother me. I understood to change room was not an option as the hostel was fully booked. I ate spagetti one night at your restaurant and there was sand in the meal througout. I know it can happen in places like Madagascar where rice is the main diat, and if they don't wash the rice as well as they should. Nothing happened, I still have all my teeth. OK, it all sounds a bit negative, I did enjoy the place, usually I am easily satisfied (go to India and you know what 'bad' means) but hey.. you asked, you get an honest answer. Kind regard Rene
Marcelle Gillard (02-22-2010): Everybody were really kind and we really appreciate it. We also enjoyed the fact that some peolple in the staff spoke French, very usefull for us sometimes! The family suite is very nice, quiet and comfortable. We loved it. Thank you for a really good time!
Malika Bouhafs (02-22-2010): I enjoyed my stay very much and would recommend you to anyone. The check in process was awaful though. I was checking in as part of a group with different people staying a different number of nights - the recepttionist found it difficult to remember who was staying how many nights even though my tour leader explained it several times. One issue seamed to be that my name was getting mixed up with someone elses who was staying a different number of nights and this seemed to make it difficult for the receptionist with what was on the computer. Just as an example, this email has been sent to Malika Bouhafs, a friend on the same trip, but my name is Harriet Alabaster and this is my email address. We were staying in different rooms and for different numbers of nights. As a suggestion you may wish to make a clear procedure for booking in groups staying different numbers of nights. But this did not upset my stay, which was fab - thank you.
Eric Chevalier (02-22-2010): Something that didnt bother me personally but might disturb others were a few cockroaches in the bedroom. Thanks for the hospitality, the atmosphere was very pleasant. all the best erik
Anna Tavares (02-16-2010): Great place to stay and will definitely recommend it to other travellers. We felt welcome and there is a very nice feeling about the place. The common areas have character and everything you could possibly need!
Migael Joaquim (02-14-2010): One day, we were changed without notice of room during our absence. Our things were touched without our permission, even those who were in the safety box. Slightly unacceptable! In addition, we have been punctured by fleas in the room and I have seen big rates in the garden in the nights. A place to forget!
Heather Falconer (02-10-2010): The 'girls' on the desk were so helpful - and somehow found room for me even though I hadn't booked ahead. The travel ladies - Mia and Mary were more than helpful. In the end I took their advise and did the Orange Africa trip. - wonderful. The meals were very tasty - and the cat was aloof - as cats always are. Many thanks Heather Falconer.
Frank Aesaert (01-27-2010): Although as you see above, I'm very positive, there are some remarks: internet : too expensive! in town 5 rand for 1 hour! What also is annoying, is the fact that all the time you order something to eat or drink, or you book a day longer: immediately: money has to be fetched and payed. Maybe this can be done with an account system, like in some other guesthouses . Also the laundry: 70 rands : very expensive. apart from that, I'm very happy with my stay in your guesthouse. regards, good luck .
EricBoldon (01-26-2010): Had a great time at the backpack, relaxed and helpful staff combined with a laidback and friendly atmostsphere to make an awesome short stay in cape town
HayleyBoyton (01-25-2010): Really enjoyed our stay at the Backpack. A fantastic standard of hostel. My only comments would be that the pool could be cleaned a bit more regularly and that the BBQ is pretty expensive for backpackers on a budget. Keep up the great work! Thanks.
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What the Literatie say about us The Lonely Planet: Setting the gold standard for Cape Town's backpackersis The Backpack. Three spacious houses combined to create a relaxed hostel with something for everyone, be it a lively time at the Thursday night African drumming sessions or just chilling out in the chic rooms. Never one to rest on their laurels, the Backpack recently received Fair Trade in Tourism accreditation. Rough Guides: An excellent lodge in four interconnected houses, on the cusp of the City Bowl suburbs and the city centre, and easily walkable to both. Well run an with excellent service, it's furnished with bold colours and ethnic fabrics, with plenty of outdoor space, including a pool terrace in its own garden. Accommodation is in dorms (sleeping 4-8) and private rooms (several of which are en suite); some rooms suitable for families. There's an on-site travel centre, a 24/7 Internet cafe and a bar open till late. Haystack: Review by author Gemma Pitcher Our most important critics - our GUESTS On Hostelworld While I appreciate the fact that it was the holiday season, I felt that the partying very late into the night might not be welcomed by all visitors. Other than loud music until wee hours, I had an AMAZING time at your establishment. See you again, I hope! Igor December 09 From Hostelbookers.com Best Atmosphere Award for November 09 as rated by Hostelbookers.com customers for its outstanding ATMOSPHERE
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